FAQs

We’re proudly based in Miami — the Magic City. With the sun and the vibe inspiring everything we do, we’re bringing that Miami energy straight to you, no matter where you are.

You can track the status of your order with the tracking link provided in your shipment notification email or by logging into your MY HORUS Account.

Orders containing multiple items may arrive in multiple shipments.

Credit Cards

We accept Visa, Mastercard, American Express, and Discover Cards. Payment is authorized at time of purchase and captured once your order has been shipped.

PayPal

When selecting this option at checkout, you will be directed to the PayPal site to log in and review before clicking "Pay Now". Once this transaction is complete, you will then return to horusstraps.com. Please make sure your address in PayPal is up to date.

Of course! Simply email us your order number along with the new color you'd like, and we'll do our best to make the change before your order ships out from our warehouse.

Yes, we can make changes as long as your order hasn’t been shipped yet. Please reach out to us as soon as possible, and we’ll do our best to assist you.

Yes. While we’re based in the United States, we offer worldwide shipping.

Please note that import taxes and duties may apply for deliveries outside of U.S. territories. These charges are determined by your local customs office and are the responsibility of the customer.

For more details on potential fees, we recommend checking with your local customs office. Horus Watch Straps is not responsible for any customs charges or delays that may occur.

Please sign up for email notifications and/or text messages to be notified of any restocks or new product launches.

Yes.

We offer lifetime warranty for all our Rubber Straps Sport Line and FKM Rubber Straps Luxury Line, effective from the date of purchase. Please note that this warranty excludes damages arising from misuse, accidents, or intentional harm to the product.

There is a shipping cost associated with replacements for our straps sent under warranty: $15 for domestic USA orders and $25 for international orders.

Request your warranty here.

Orders may take up to 2 business days to process before shipping.

For domestic orders (North America), we ship via UPS:

Standard Shipping (UPS 3-7 Business Days) $8

FASTER Shipping (UPS 2 Business Days) $15

Overnight Shipping (UPS Next Business Day - Order by 2:00 pm ET) $45

If shipping to a P.O. Box or APO/FPO address, we only offer standard shipping by USPS.

For international orders (rest of the world), we ship via UPS, and shipping rates vary depending on the destination country. On average, shipping costs range between $20 and $55. Please note that rates may fluctuate based on location, so we recommend contacting our customer support team for an exact shipping quote to your country.

As part of an ongoing promotion, we sometimes offer free UPS worldwide shipping on all orders. However, please note that certain countries may be excluded from this promotion. We encourage you to contact our customer service team to inquire about shipping rates to your specific location.

Duties & Taxes for international orders are NOT included.

If your order has been marked as delivered, but cannot be located, please contact our customer service team via email at customerservice@horusstraps.com for assistance.

You can track your order with the tracking link provided in your shipment notification email or by logging in to your account on horusstraps.com.

Orders containing multiple items may arrive in multiple shipments with a unique tracking number for each package.

Yes, international customers can browse and shop our website in their local currency by selecting their country from the dropdown menu.

In international orders, it's important to note that duties and taxes are not included. These additional charges, if applicable, are typically the responsibility of the recipient and are determined by the customs regulations of the destination country. We recommend checking with local customs authorities or contacting our customer support for more information on potential duties and taxes associated with your international order.

At HORUS WATCH STRAPS, we strive to provide excellent service to our valued customers. However, in cases where orders are returned to us due to unpaid duties and taxes by the customer, we have formulated the following policy:

1. Responsibility for Duties & Taxes: Customers are responsible for any duties, taxes, or customs fees incurred upon the importation of goods. Failure to pay these charges may result in the return of the order to us.
2. Restocking Fee: In the event that an order is returned to us due to unpaid duties and taxes, we will issue a refund to the customer for the total value of the order, minus a restocking fee. The restocking fee will amount to 25% of the total value of the order.
3. Refund Process: Upon receiving the returned order, we will initiate the refund process. The refund will be issued to the original form of payment used during the purchase.
4. Notification: Customers will be notified via email regarding the return of their order due to unpaid duties and taxes, along with details regarding the refund process and the deduction of the restocking fee.
5. Additional Charges: Please note that any additional charges incurred by HORUS WATCH STRAPS as a result of the return, such as return shipping fees or customs charges, may also be deducted from the refund amount.
6. Exceptional Circumstances: In exceptional circumstances, such as errors on our part or issues with the shipment, we will review each case individually and may waive the restocking fee at our discretion.
7. Contact Us: If you have any questions or concerns regarding this policy or your specific order, please don't hesitate to contact our customer service team. We are here to assist you and ensure a smooth shopping experience.

Return

You can return your item(s) within 30 days from the date of delivery.

Domestic USA Returns

To initiate your return, kindly utilize the prepaid return label provided by HORUS. Please be aware that we cannot assume responsibility for returns sent via alternative carriers. We strongly advise using the provided prepaid return label for a smoother process.

To process a return and get the prepaid return label, please contact us here.

International Returns

For international returns, please note that we do not provide prepaid return labels. Consequently, all expenses related to the return shipment must be borne by the customer. We appreciate your understanding in this matter. Should you require further assistance regarding international returns, please feel free to contact our customer service team.

Drop off your return at one of the carrier’s access points.

Your refund will be processed within 3 to 5 business days from the date of reception of your item by the HORUS team, provided that the item is in unworn condition with all original packaging.

Contact us at customerservice@horusstraps.com, and we'll be more than happy to assist you with the necessary instructions to facilitate your return process.

We do offer exchanges. To initiate the process, please contact our customer service representative who will assist you. They will guide you through the steps to exchange your item.

Once your return is received and processed, you will be notified via email. This process can take up to 2 business days from the date your return tracking information shows delivered.

If your return is accepted, your refund will be processed and applied to the original method of payment.

Please note that the refunds can take up to 3-5 business days to appear on your bank account due to varying processing times of financial institutions.

At HORUS WATCH STRAPS, we strive to provide excellent service to our valued customers. However, in cases where orders are returned to us due to unpaid duties and taxes by the customer, we have formulated the following policy:

1. Responsibility for Duties & Taxes: Customers are responsible for any duties, taxes, or customs fees incurred upon the importation of goods. Failure to pay these charges may result in the return of the order to us.
2. Restocking Fee: In the event that an order is returned to us due to unpaid duties and taxes, we will issue a refund to the customer for the total value of the order, minus a restocking fee. The restocking fee will amount to 25% of the total value of the order.
3. Refund Process: Upon receiving the returned order, we will initiate the refund process. The refund will be issued to the original form of payment used during the purchase.
4. Notification: Customers will be notified via email regarding the return of their order due to unpaid duties and taxes, along with details regarding the refund process and the deduction of the restocking fee.
5. Additional Charges: Please note that any additional charges incurred by HORUS WATCH STRAPS as a result of the return, such as return shipping fees or customs charges, may also be deducted from the refund amount.
6. Exceptional Circumstances: In exceptional circumstances, such as errors on our part or issues with the shipment, we will review each case individually and may waive the restocking fee at our discretion.
7. Contact Us: If you have any questions or concerns regarding this policy or your specific order, please don't hesitate to contact our customer service team. We are here to assist you and ensure a smooth shopping experience.

At HORUS, we've got you covered. While not all straps may be listed on our website, we offer universal size fit straps. Simply ensure you know the lug width of your watch, and you'll find a perfect match. If you need assistance, feel free to reach out to our customer support for personalized guidance.

The Horus Sport Line embodies a fusion of durability, versatility, and style in watch strap design. Crafted from premium rubber material, these straps are engineered to withstand the demands of active lifestyles while offering unparalleled comfort. With a spectrum of vibrant color options, wearers can effortlessly customize their timepieces to suit any occasion or mood. Whether you're hitting the gym, exploring the outdoors, or simply making a fashion statement, the Horus Sport Line ensures your watch reflects your dynamic personality while providing the reliability you need.

Shop our Sport Line.

Introducing the HORUS Luxury Line, where sophistication meets unparalleled craftsmanship. Our premium watch straps are meticulously crafted from high-quality FKM rubber, redefining luxury with their long lasting materials and meticulous design. Engineered to perfection, these straps offer a blend of comfort and durability that ensures your timepiece stands the test of time. With a carefully curated selection of timeless colors, ranging from classic neutrals to bold statements, our Luxury Line provides the perfect accent to elevate any watch to a new level of elegance.

Shop our Luxury Line.

Our customer service team is available Monday-Friday from 9:00 am to 6:00 pm EST, we are closed on weekends and U.S. Federal Holidays.

email: customerservice@horusstraps.com

Please note that refunds can take up to 3-5 business days to appear on your bank account due to varying processing times of financial institutions.